Terms & Conditions

Last Updated: 21-Apr-2024

What do I need to know?

The contract between us and you 'the customer'

Returns & Exchanges:

Returning your product/s shouldn't be difficult. We offer a 12-month manufacturing warranty on all products, ensuring that customers receive goods free from defects. Our returns policy allows customers to return products within 60 days, subject to certain conditions outlined in our terms and conditions.

• We offer an extended 60-day returns policy.
• Providing the item is in the same new condition and can be sold again, you can be return the good/s to us within the 60 day period for an exchange or refund.
• Items which have personalised logos can not be resold, so sadly these can not be returned to us for a refund.
• If you have personalised logos, but the item/s do not fit as we describe, don't worry, if it's our fault, we will replace the item/s free of charge.
• We will send a prepaid label which will allow you to return your products if; the item doesn't fit as we describe, the item doesn't match our description or the item is damaged.
• Fitting issues must be reported within the allocated returns window when requesting a full refund, otherwise, store credit may be provided with discretion.
• Customers are responsible for return postage costs if they 'change their mind' or if you've ordered incorrectly.
• Customers will be asked to cover a minimum exchange fee of £4.99 when an exchange is processed (charge will vary depending on location).



• If you're returning your products at your own cost, we recommend using parcel delivery comparison sites such as www.parcel2go.com.
• Prepaid labels are only provided if evidence has been provided upon request such as photos of; a fitting issue, damage to goods, incorrect items.
• We will exchange items that do not fit the vehicle as we describe at no cost to the customer.
• We do not refund return postage costs met by the customer in any instance.
• Refunds will be refused for any goods that are returned; outside of the returns window, if they are damaged or used, if they are missing item/s.
• Prepaid labels are often supplied with the option to drop the goods off at a local drop off point.




Starting a return...choose any of the below options (see full information within our Returns Policy)

• Email us with your order number and your reason for return: support@carmats4u.com
• Call our customer service team Monday to Friday 9am to 5pm on 01754 763 457
• Write to our customer service team, CarMats4u, Unit 2 Hassall Road, Skegness Ind Estate, Lincolnshire, PE25 3TB.





Pricing and Promotions:




Our prices may change at any time, so don't miss out on any promotional offers. We provide clear and accurate pricing information for all products listed on our website www.carmats4u.com ("the Website"). Pricing includes any applicable taxes and fees, and customers are informed of any additional charges before completing a purchase.




• The Company reserves the right to update product pricing and remove promotions without prior notice.
• We may decline a sale at our discretion.
• Promotions may be subject to additional terms and conditions.
• The price of the Goods and Services is the price set out on the Website at the time you submit your Order. All prices are shown in Pounds Sterling.
• The price of the Goods does not include delivery charges which will be as advised during the check-out process, before you confirm your Order
• The price of the Goods and Services is inclusive of VAT (where applicable, for your country of residence) at the current rate chargeable.
• If the rate of VAT changes between the date of Order and the date of delivery, we may adjust the VAT you pay unless you have already paid for the Goods or Services in full before the change in VAT. Our VAT number is 526250074
• Special Offers and promotions advertised on other platforms may be excluded from the Website unless specifically advertised as available online. All offers are subject to availability and while stocks last.
• Discount codes can be used, but not in conjunction with other discounts. Discount codes may be cancelled or voided at any time and without prior notice.





Making Payment:




You can pay with a Credit or Debit Card, Google Pay or Apple Pay, PayPal Pay in 3 or PayPal. We partner with reputable payment processors such as Stripe and PayPal to securely handle online payments. Customer payment details are encrypted and processed in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.




• Payment is taken upon successful placement of an order.
• We use various payment processors including Stripe and PayPal. Personal details will be shared with these overseas processors.
• Promotions may be subject to additional terms and conditions.
• Refunds are processed to the original payment method only.
• In cases where refunds can not be processed, we will provide store credit to the agreed amount / depending on any further reductions.





Delivery of Goods:




Our couriers will provide the option to deliver to a neighbour or safe place if you're not home. Read our Shipping Policy for more details.




• Payment is taken upon successful placement of an order.
• We use various payment processors including Stripe and PayPal. Personal details will be shared with these overseas processors.
• Promotions may be subject to additional terms and conditions.
• Any dates quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed.
• Dispatch times are only estimations and will be subject to change, depending on demand.
• Goods that arrive damaged should not be signed for. If goods that are damaged are signed for, we will not be liable or responsible for any costs incurred in replacing the item/s. Please refuse the delivery of any damaged articles.
• Where the courier is unable to deliver the Goods, they will either attempt to deliver to a neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery
• You will be responsible for any return costs incurred due to change of mind.





Cancelling Your Order:




Your legal right to cancel your order starts from the date of the order confirmation (the date on which we e-mail you to confirm our acceptance of your order).




• To cancel, you need to let us know that you have decided to cancel. If you wish to exercise this right, please contact our Customer Services Team, by phone, email or letter sent by post or using the contact details set out below.
• Providing we haven't dispatched your order, we can cancel and refund you immediately (refunds reflect in your account within 1-10 working days).
• If we have dispatched your order, you can refuse the delivery of your order and notify us of the cancellation.
• If you have received your order and you wish to cancel, simply returns the goods to us within the returns window, as per the Return instructions set out in our Returns Policy.
• Upon cancellation, we will refund the full amount paid if the item/s have not yet been dispatched. If the item/s were dispatched, we will refund the order minus any shipping charges that we incurred by www.carmats4u.com
• Refunds are processed to the original payment method.
• Cancellations outside of the returns window can not be refunded but store credit may be provided if the item/s were never dispatched.





Products We Sell:




Most of our products are based on the OEM genuine article, but our products are not OEM, they're 'aftermarket'.




• Our Car Mats, Boot Liners, Boot Mats are aftermarket products, not OEM (Original Equipment Manufacturer).
• Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.
• Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.
• Samples of Carpet, Rubber or EVA can be ordered at a price of £9.99 each.
• Our advertised measurements such as Carpet weights are approximations based on a standard set of Tailored Car Mats (up to the area of 1.3m2). The actual weight you receive may be more or less depending on the area used.
• The weight of the mats are approximations based on the weight of the Carpet Pile and the granulated backing.
• In the event that there are any errors regarding the price or description of Goods or Services, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and you will be refunded in full.
• Goods and Services are as described on the Website. We reserve the right to amend the description at any time if required.
• In the event that there are any errors regarding the price or description of Goods or Services, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and you will be refunded in full.
• Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.





Product Quality:




Unique Car Mats (UK) Ltd ("the Company") is committed to providing high-quality products to our customers. We adhere to all relevant consumer protection laws and regulations to ensure that our products meet or exceed industry standards.






Custom Orders including Paper Formed Templates:




Sometimes we may ask to check fitment prior to sending your good by sending a paper formed template.




• Some of our products such as our Elite Car Mats may include an additional paper template service.
• To confirm fitment, we may send a life sized paper template of the area we intend to produce for.
• Typically, there isn't a charge if we are the sender of the paper template.
• If we do send a paper template, you may need to make alterations to the template and return that to us.
• If you do not wish to cover the return postage fees of the paper template, you must contact us via email support@carmats4u.com and we will send you a prepaid label.
• We do not reimburse return postage fees for paper templates but we may provide store credit.
• Paper templates are available upon request for any vehicle but may be subject to charge, this is on a case by case basis.
• If a charge is to be applied for the sending of a paper template, the charge will be a minimum of £4.99 inc VAT and shipping.
• We may charge an additional 'scanning fee' of £10 for the administration and scanning of your paper templates.





12 Month Manufacturing Warranty:




You a get 12 months manufacturing warranty with every purchase.




• We provide a free 12-month manufacturing warranty for all products.
• The warranty covers manufacturing defects only.
• Evidence will be requested upon making a claim such as providing photos of the manufacturing defect.
• Manufacturing defects include clear and definitive faults such as incorrect colour, incorrect component, damaged component.
• Does not cover general wear and tear.
• Deliberate damage is not covered and will void your warranty.
• You can raise a claim by emailing us with your order number to support@carmats4u.com
• Customers will be asked to cover a minimum courier fee of £4.99 when a claim is processed (charge will vary depending on location).





Lifetime Warranty:




You a get lifetime warranty as standard with any Platinum Car Mats purchase.




• We provide a free lifetime warranty on all Platinum Car Mat purchases.
• The warranty covers manufacturing defects and damage incurred over long term use.
• Evidence will be requested upon making a claim such as providing photos of the defect / damage.
• Clear and definitive faults such as incorrect colour, incorrect component, damaged component can be claimed without quibble.
• Does not cover signs of wear and tear due to general use. Damage must be the result of long term use and the damage must be beyond repair.
• Deliberate damage is not covered and will void your warranty.
• You can raise a claim by emailing us with your order number to support@carmats4u.com





Shipping:




Did you know we now ship to even more locations? Read our Shipping Policy for more details.




• We offer various shipping options such as Economy Delivery and Express Delivery to UK Mainland customers.
• We offer Economy shipping options to customers outside of the UK Mainland.
• Addresses outside of the 'UK Mainland' will incur additional charges depending on your location.
• Delivery time to customers outside of the UK Mainland can vary.
• Express deliveries are available within the UK Mainland but we can not guarantee next working day delivery.
• Delayed deliveries outside of our control can not be compensated.
• We may compensate customers if we are responsible for the delayed delivery.
• Compensation is paid on a case by case basis but will never exceed more than the delivery price paid.
• Shipping times are only estimated so we may beat or exceed the delivery time window provided.
• The locations that we ship to are subject to change without prior notice.
• You are charged the applicable VAT/Tax based on your country of residence.
• If you're outside of the UK, customs charges are covered by us for orders under £150; for orders over £150, customers may be responsible for customs charges.
• For deliveries outside of the UK, we will ship the VAT / Tax invoice with your item/s to allow customs clearance (for orders under £150).
• You can get help with our shipping options / prices by emailing us: support@carmats4u.com





Privacy:




We respect your privacy. The Company complies with the General Data Protection Regulation (GDPR) to protect the privacy and rights of our customers. We collect, process, and store personal data in accordance with GDPR principles, ensuring transparency, security, and lawful processing. Our privacy policy outlines how we collect, use, and safeguard customer data. It informs customers of their rights regarding their personal information and provides details on how they can exercise those rights. Did you know you can read more about Privacy within our Privacy Policy




• We only use and store personal data for legitimate business purposes, such as fulfilling orders, providing customer support, improving our services and to provide marketing when consent is provided.
• We ensure that the processing of personal data is necessary and proportionate to the purposes for which it is collected.
• We store personal data securely and follow best practices to protect and store your personal details.
• We actively enforce policies, monitor and increase security and provide training to our employees on GDPR Data Protection and Data Retention to safeguard your data.
• If you have opted into ‘marketing’ when accepting any of our websites cookie bar conditions, we will share your personal data with third parties such as Meta for promotional purposes.
• You can update their marketing preferences at any time using the built-in features within the websites cookie bar. We may also share your cookie data to create website performance-related reports to help us improve our services.
• You can get help with our shipping options / prices by emailing us: support@carmats4u.com
• We will retain details of your Order in our database, for as long as necessary for order fulfillment and tax purposes. These details can be made available to you on request from the Data Protection Officer Paul Denham, who can be contacted by email paul.denham@uniqueproductsuk.com





Intellectual Property:




At Unique Car Mats (UK) Ltd, we are committed to protecting our intellectual property rights, including patents, trademarks, and copyrights. This Intellectual Privacy Policy outlines the measures we take to safeguard our proprietary information and prevent unauthorised use or infringement by third parties. We recognise the importance of protecting our brand identity and reputation in the marketplace. Our registered trademark, CARMATS4U.COM, is a valuable asset that distinguishes our products and services from those of competitors. Unique Car Mats (UK) Ltd owns several patents that protect our innovative products and designs. These patents are vital assets that differentiate our products in the marketplace and provide a competitive advantage. We will take all necessary steps to enforce our patent rights and prevent unauthorised use or replication of our patented technologies.






Copyrighted Terms:




Unique Car Mats (UK) Ltd is committed to protecting the intellectual property rights of copyright owners. For this reason, we do not allow the use of any copyrighted terms such as vehicle brand names, model name, trim level names or anything that may be directly associated to the vehicle. We allow the use of non copyrighted terms such as a cars nick name, your nick name, the vehicle registration number, a slogan etc. All items sold by www.carmats4u.com and the company 'Unique Car Mats (UK) Ltd' are aftermark (not OEM). We may use vehicle brand names and or model names to describe and illustrate compatability of our products with the vehicle mentioned. We may use such names in conjunction with other terms such as 'to fit' or 'compatible with'. We do not use copyrighted terms to describe the item/s as being an OEM Genuine part unless the item available is actually an OEM genuine product. In cases where the product for sale is an OEM Genuine part, we will describe it to be such.






Licensee Agreements with 3rd Parties:




Unique Car Mats (UK) Ltd may enter into licensing agreements with 3rd parties, who may grant permission to use certain intellectual property owned by the licensor. Under 3rd party agreements, Unique Car Mats (UK) Ltd will be authorised to utilise the licensed materials provided by the 3rd party. Unique Car Mats (UK) Ltd may be granted usage rights for the licensed materials within the territories agreed by the 3rd party and Unique Car Mats (UK) Ltd, on agreed platforms. The licensor, will maintain ownership of the intellectual property, including any trademarks, copyrights, or other proprietary rights associated with the licensed materials. Unique Car Mats (UK) Ltd will be authorised to use the licensed materials solely for the purposes outlined in the license agreement and must adhere to any usage restrictions or guidelines specified by the licensor. Unique Car Mats (UK) Ltd remains committed to upholding the terms of our licensing agreements and conducting our business operations with integrity and compliance with all applicable laws and regulations.






Data Security:




The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We implement robust security measures to protect customer data from unauthorised access, loss, or misuse. This includes encryption, access controls, and regular security audits to maintain the integrity and confidentiality of customer information. We maintain a secure online platform for e-commerce transactions, employing SSL encryption and other security protocols to safeguard sensitive information during transmission. Read more about Security by reading our Privacy Policy






Advertising Standards:




We adhere to advertising standards set forth by regulatory bodies such as the Advertising Standards Authority (ASA) and the Committee of Advertising Practice (CAP). Our advertising practices comply with relevant laws and regulations governing advertising content and practices. We ensure that all advertising and marketing materials, including product descriptions, promotions, and testimonials, are accurate, truthful, and not misleading.






Customer Service:




Here at Unique Car Mats (UK) Ltd, we strive to provide excellent customer service both before and after purchase. We value each and every customer and whilst we do our very best to ensure you receive the correct goods, within the estimated delivery window and the quality meets our high standards, we also appreciate that sometimes, things can go wrong. If this is the case for you and you need our help, we ask that you reach out to us immediately and we promise to do everything we can to change your experience into something more positive.

You can email us: support@carmats4u.com (response times are usually within 24 hours, excluding weekends)
Call us: Monday to Friday 9am to 5pm 01754 763 457
Write to us: Unique Car Mats (UK) Ltd, Unit 2 Hassall Road, Skegness Ind Estate, Lincolnshire, PE25 3TB (response times are within 1-2 working days of receiving your letter).